Get all your questions answered in one place.
We offer various shipping options including standard, expedited, and priority shipping. The available options for your location and the associated costs will be displayed at checkout.
Orders are typically processed within 1-3 business days. Shipping times vary based on the selected shipping method and destination. Standard shipping usually takes 3-5 business days, while expedited options are faster.
Yes, once your order is shipped, we will send you a confirmation email with a tracking number. You can use this number to track your order’s progress online.
Yes, we do ship internationally. International shipping rates and times vary based on the destination. Please note that international customers are responsible for any customs fees or taxes incurred.
If your order hasn’t been shipped yet, we may be able to change the shipping address. Please contact our customer service as soon as possible with your order number and the new address.
If you haven’t received your order within the estimated delivery time, please check the tracking information and contact the shipping carrier. If there are further issues, reach out to our customer service for assistance.
Our return policy allows you to return items within 30 days of receipt for a full refund or exchange. Items must be in their original condition, unworn, and with all tags attached.
To initiate a return or exchange, please visit our website and fill out the return/exchange form with your order details. Instructions for returning the items will be provided upon submission of the form.
Yes, certain items such as sale items, custom-made products, and personal care goods are final sale and cannot be returned. Please check our return policy for a full list of non-returnable items.
Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., incorrect or defective item).
Once we receive your returned item, it typically takes 5-10 business days to process. Refunds will be issued to the original payment method.
If you receive a defective or incorrect item, please contact our customer service team immediately. We will provide instructions for returning the item at no cost to you and arrange for a replacement or refund.
Delivery times vary based on your location and the shipping method chosen. Typically, standard delivery takes 3-5 business days, while expedited options are faster.
Yes, we do offer international delivery. Shipping times and costs for international orders will vary based on the destination.
Once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order’s delivery status online.
We accept a variety of payment methods including major credit and debit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, and PayPal.
Yes, it is safe to use your credit/debit card on our website. We use secure payment processing systems and adhere to strict data protection and privacy guidelines to ensure your information is safe.
Unfortunately, we cannot split payments between different methods for a single order. You will need to choose one payment method for your purchase.
Yes, we accept international credit cards. However, please note that all transactions are processed in the local currency, and your card issuer may charge you conversion fees.
When you choose Apple Pay or Google Pay, the amount will be charged to the default card associated with your account. You'll receive a confirmation on your device once the payment is successful.
All prices on our website are displayed in USD. The final amount charged by your bank may vary depending on the current exchange rate and any applicable bank fees.
If your order is delayed, first check the tracking information for any updates. If there are significant delays or if you require further assistance, please contact our customer service team.
Yes, we accept international returns and exchanges, though the customer is responsible for return shipping costs. Please refer to our return policy for detailed information.
You can contact us via email, phone, or through our website's contact form for any support regarding international orders.
Purchases on our website are processed in USD. Your bank will convert the amount to your local currency based on the current exchange rate. Some banks may offer the option to view and pay in your local currency at checkout.